Yesterday night at 2102h, I finally got round to complaining about a website problem I've had for a bit now. As a consequence of that problem, I carelessly misbooked a deep discount flight to Vienna a couple of weeks ago.
Today at 1218h, I received an adjusted electronic ticket free of charge, followed by this answer at 1235h:
Response (Miriam Dietrich) - 07/04/2005 11:35
Dear Mr Dreyer,
thank you very much for your correspondence.
We are actually aware that MAC users may encounter this problem, bot only on swiss.com but on other sites as well. Our homepage is running perfectly on PC's, but is sometimes instabel with MAC. However, since there are more and more MAC users, our IT department is working on adjusting our system accordingly.
Therefore, we did exceptionally change your reservation as follows :
You should have already received a modifies receipt of your electronic ticket in a separate e-mail. We hope we have been of assistance. For any further queries you are more than welcome to contact us again.
It goes without saying (I'll do it anyway) that I am very pleased - not just by the unexpected swiftness and completeness of service, but also by the phrase about "more and more MAC users"! So, kudos to Swiss for working towards ending Mac discrimination!!