Cablecom out of line

Are you a Cablecom internet customer? Then you're certainly happy about their recently announced bandwidth hike for the same price.

The problem lies in the spin they're putting on it, however, especially on a legally relevant document such as an invoice. I am being invoiced for hispeed 5000 from 1 April to 30 June, although at this point which is well into the period, I am still only getting 2000 Kbit/s of service. Charging for a better service than what is actually delivered is not only unethical, it could even be considered to be illegal. That's what I have complained about to Cablecom, and I suggest you do the same.


Anonymous said...

Did you disconnect your modems powercord for at least a minute?

Chris said...

Good point - but no, there wasn't any stealth upgrade, I am afraid.